STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
1. These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
2. PAYMENT TERMS
Payment shall be made in full at the time of placing the order at which the invoice is raised, unless special settlement terms have been agreed by us in writing.
2.2 NON ACCOUNT
Payment is required before 5:30pm on the day your delivery is due to be dispatched.
Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
Some printed items become subject to GST, dependent on the contents of the artwork. If you place an order and such a payment applies, GST will be added to your order. You will be contacted to pay the GST before delivery will be undertaken.
If GST is noticed on your order after the bill has been paid, you as the customer are liable to pay the GST in full before receiving your delivery.
Mridul Media Pvt. Ltd. Trading as printjourney.com. Registered in India with MCA. Whose CIN is U74994GJ2017PTC099107. Registered office: B-4, Navrang Complex, Swastik Cross Road, Off CG Road, Navrangpura, Ahmedabad 380009, Gujarat INDIA. GST No.: 24AALCM3321Q1Z6
The fees for printjourney products and services, which include the cost of processing, printing, shipping and/or mailing, and any other charges applicable, are due and payable together with the submission of an order. Print Journey requires pre-payment on all orders with the exception of customers pre-approved for Credit Terms. Print Journey grants Credit Terms on the print portion of orders only. All mailing services and postage related fees must be prepaid.
Mridul Media Pvt. Ltd. as Print Journey accepts Purchase Orders from government and educational institutions with prior approval and requires the submission of the PO number at the same time the order is submitted. Any amount due to Mridul Media Pvt. Ltd., which is not paid, may result in non-delivery of the order, and interest charges as allowed by law. Customers are responsible for all related collection costs, legal fees and interest. All returned checks will be charged a fee of C2500
3. OVERDUE ACCOUNTS
3.1 – No goods will be delivered on accounts without 100% Advance. If we give you credit with our own terms and the bill remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 18% above the base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
3.2 – We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
4. PASSING OF TITLE AND RISK
4.1 – The risk in the goods shall pass to you on delivery.
4.2 – All goods, delivered or not, remain our property until payment is received in full.
4.3 – Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.
6. QUOTATIONS AND CONTRACTS
6.1 – Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
6.2 – Quotations are only valid for 7 days after the initial quote date.
6.3 – Any price or quotations is subject to change at any point without notice, including advertised offers.
Where applicable all prices quoted are subject to GST at the current rate.
8.1 – Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
8.2 – Print Journey accepts no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.
8.3 – International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Print Journey will not be held responsible for any delay of delivery of the goods with international deliveries.
8.4 – Print Journey cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.
9. QUANTITY VARIATION
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
10.1 – Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
10.2 – All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
10.3 – You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
10.4 – Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
10.5. – Print Journey requires any printing to be returned in full before agreeing to reprint. If Print Journey deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
11.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
11.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
11.4 Nothing in these terms and conditions shall affect the rights of a consumer.
12.1 – We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
12.2 – Print Journey will credit your account if we deem a refund should be made
12.3 – If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
12.4 – If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
12.5 – All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
12.6 – Refunds will take 3 to 4 working days to complete once Print Journey has agreed to refund. This cannot be completed any faster.
12.7 – CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for or may be not refundable. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.
If any person want to see the sample, what they would like to order. So they can place a payed order for sample of that particular product which they want to order. Make sure you don’t have rights to send your design for sample. As sample is only for quality check. That particular sample is not printed in your design. You can make this sample order only via telephonic talk or via email. We prefer telephonic talk for samples. We don’t have any option to place sample piece order in our website. If sample is unavailable, we are unable to give you the sample.
14. QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
15. ARTWORK AND PRINTING
15.1 – The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Mridul Media Pvt. Ltd. pursuant to or in implementation of any contract with the customer shall belong to Mridul Media Pvt. Ltd.. Mridul Media Pvt. Ltd. agrees that unless the customer becomes in default of any obligation to make any payment to Mridul Media Pvt. Ltd., it will not reproduce any such items for any competitor in business of the customer.
15.2 – All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee. Only photo print jobs are printed in RGB format.
15.3 – All order are completed solely on the basis of the Artwork and information provided to Print Journey by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.
15.4 – We charge Rs.15000 for our logo design service for the first 4 proofs. We then charge Rs.1000.00 an hour for any change there after.
15.5 – Once your design project is initiated and any preliminary artwork has been created by Print Journey, all retainer payments made by you become non-refundable.
15.6 – Once you have placed your order, you have 1 hour to make changes to the artwork you have supplied, after this time you will become liable to charges if you need to amend or supply new artwork.
15.7 – For all orders (including online), we only quote for one design per kind, any additional are chargeable.
15.8 – We will print the order only after payment has been made, unless otherwise specified by Print Journey.
15.9 – Please note that all images, text and logos are the intellectual property of Print Journey and are not to be used without our written permission.
16.1 – Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. Print Journey will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.
16.2 – Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.
16.3 – If whilst performing a standard or advanced (proofing) check, Print Journey discovers that the Artwork provided by the customer is defective or incorrect, Print Journey will notify the customer. It is the customers responsibility to either provide the corrected artwork, or give permission for Print Journey to the make the necessary changes (charges will be applicable). If the customer chooses to proceed without making the advised corrections, then they do so at their own risk. We will not be help responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.
16.4 – Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email, fax or post.
16.5 – Final proofs must be signed off by the customer in writing, and the sign off email received by Print Journey before 5pm, on the day that the proof was sent, in order to receive the prints for the agreed deadline.
16.6 – Proof Size and printing sizes may be differ 5-10%. Exact size is not possible to print. We always try to serve you the exact size as per our product description. But we are unable to commit for the same.
17. ON HOLD
17.1 – If we have not been notified after 14 days a 18% charge of the total value of the original order will be made plus a Rs. 1000.00 administration fee.
17.2 – We reserve the right to throw away your job after 21 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 21 days to which the cancellation charges will apply.
18. FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with Government Law.
Reviews placed through our Social Media channels and Google account may be used across the Print Journey website.
Complaints must be made within 48hours of receiving your goods. The complaint will be assessed and if Print Journey deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.
21. COLOUR REPRODUCTION AND QUALITY
Print Journey will meet print industry standards regarding colour and quality. The accuracy of each colour reproduction is guaranteed to be within 90% of the proof approved. Print Journey accepts no responsibility whatsoever for colour variations between submitted images and the actual artwork or product they represent because of the limitations in printing. We cannot guarantee colour quality unless a hard proof is ordered.
Clients must provide print ready files suited to the offset printing process. Print Journey is not liable for poor quality reproduction due to low resolution images provided by the client. Clients are 100% responsible for all text and layouts. Furthermore, Print Journey is not responsible for errors and omissions in artwork, either supplied by the client or edited by Print Journey, and approved by the client.
Clients must provide full colour printing images in CMYK format. Print Journey is not responsible for the colour shift that occurs in conversions from RGB to CMYK colour modes.
22. OVER -RUNS AND UNDER-RUNS.
Print Journey follows the industry standard of +/- 10% regarding over-runs and under-runs. Overruns or underruns not to exceed 10% of the amount ordered shall constitute an acceptable delivery. If you receive more prints than you ordered, these are complimentary extras that are sent to you “no charge.” Any deficiency shall be credited to your account proportionately. If a required “no less than” quantity is needed, this must be stated when order is placed.
Print Journey will contact the client (by e-mail or by phone) if errors are detected in supplied files. The client will be alerted to the issue and given the following choices:
Resubmit a corrected file.
Request an estimate for Print Journey to correct your files. This action will require additional payment before your order will proceed.
Typesetting: Provide your artwork and we will typeset or change the information on your cards. Download the typesetting form and upload it along with any other artwork (like logo, images etc.). If this is a reorder, we can pull your files from a previous order and change the content. Typesetting is a C1000 fee and includes up to 3 revisions, on the 4th revision the C1000 would be billed again.